Suitable Status - Notice history

All systems operational

Sistema Suitable - Operational

100% - uptime
Oct 2023 · 100.000%Nov · 100.000%Dec · 100.000%

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Oct 2023
Nov 2023
Dec 2023

Online store - Operational

100% - uptime
Oct 2023 · 100.000%Nov · 100.000%Dec · 100.000%

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Oct 2023
Nov 2023
Dec 2023

Waiter - Operational

100% - uptime
Oct 2023 · 100.000%Nov · 100.000%Dec · 100.000%

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Oct 2023
Nov 2023
Dec 2023

Impressions - Operational

100% - uptime
Oct 2023 · 100.000%Nov · 100.000%Dec · 100.000%

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Oct 2023
Nov 2023
Dec 2023

Whatsapp robot - Operational

100% - uptime
Oct 2023 · 100.000%Nov · 100.000%Dec · 100.000%

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Oct 2023
Nov 2023
Dec 2023

Integração Ifood - Operational

100% - uptime
Oct 2023 · 100.000%Nov · 100.000%Dec · 99.9052%

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Oct 2023
Nov 2023
Dec 2023

Integração Aiqfome - Operational

100% - uptime
Oct 2023 · 100.000%Nov · 100.000%Dec · 99.9052%

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Oct 2023
Nov 2023
Dec 2023

DM Integration - Operational

100% - uptime
Oct 2023 · 100.000%Nov · 100.000%Dec · 99.9052%

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Oct 2023
Nov 2023
Dec 2023

Website Suitable - Operational

100% - uptime
Oct 2023 · 100.000%Nov · 100.000%Dec · 100.000%

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Oct 2023
Nov 2023
Dec 2023

Notice history

Dec 2023

Instability in integration requests
  • Resolved
    Resolved

    Our team is investigating a possible incident occurring within our services.
    We will send more details soon.

  • Identified
    Identified

    We detected an instability in the Google Cloud Platform (GCP) servers, which are responsible for some services in Suitable. Among the affected services are order receipts from iFood, Aiqfome and Deliverymuch integrations.
    We are already in contact with them for a quick solution.

Nov 2023

Tuna Pix instability
  • Update
    Update

    All orders that were in Pending status were changed to Abandoned status.

  • Resolved
    Resolved

    TUNA support corrected the problem this morning and reported that they experienced problems and that the issue is 100% resolved now.
    Some orders may have PENDING PAYMENT status but will be automatically canceled within a few minutes.

  • Identified
    Identified

    The Tuna PIX payment gateway reported problems with its payment flows.
    Some customers may not be able to pay via PIX within the online store, resulting in an error creating the payment intention and some orders may take a while to leave the PENDING PAYMENT status.

  • Investigating
    Investigating

    Some customers are unable to pay via Tuna PIX and some orders take a long time to exit PENDING status.

Oct 2023

No notices reported this month

Oct 2023 to Dec 2023

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