Suitable Status - Tuna Pix instability – Incident details

All systems operational

Tuna Pix instability

Resolved
Operational
Started over 1 year agoLasted about 6 hours

Affected

Sistema Suitable

Operational from 2:26 AM to 8:14 AM

Online store

Operational from 2:26 AM to 8:14 AM

Updates
  • Update
    Update

    All orders that were in Pending status were changed to Abandoned status.

  • Resolved
    Resolved

    TUNA support corrected the problem this morning and reported that they experienced problems and that the issue is 100% resolved now.
    Some orders may have PENDING PAYMENT status but will be automatically canceled within a few minutes.

  • Identified
    Identified

    The Tuna PIX payment gateway reported problems with its payment flows.
    Some customers may not be able to pay via PIX within the online store, resulting in an error creating the payment intention and some orders may take a while to leave the PENDING PAYMENT status.

  • Investigating
    Investigating

    Some customers are unable to pay via Tuna PIX and some orders take a long time to exit PENDING status.